Business

Improving morale, increasing
productivity, and fostering relationships

What are restorative approaches in business?

The effectiveness of your business is tied to the productivity of your staff; and your staff work best when they have the emotional skills to work together, look out for each other, and communicate with customers.

A restorative approach in business builds connection and collaboration internally.

Restorative approaches can be used to prevent and resolve staff conflict, such as grievances. They can also be used for professional supervision, management development, strategic planning, and provide a consistent language for people to communicate effectively.

Restorative team working

Looking at how to build, maintain and repair, when needed, relationships either within the team, with customers or suppliers.

Leadership supervision

1:1 support for your own wellbeing, growth and development as a leader using a restorative approach.

Values based working to enable culture change

Working with the whole team to understand what each other needs to do their best and create shared values and purpose.

HR early intervention

Using restorative approaches as an early intervention to allow staff to air their concerns and repair their relationships at the earliest point possible.

Are you looking to develop your culture?

Do you want to improve communication?

Do you need to repair relationships?

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What are the benefits?

Reducing unhealthy conflict

Being able to challenge each other well is an essential part of an effective team. Often it needs teams to understand what works well and what doesn’t work when it comes to reducing conflict.

Improving morale and wellbeing

When a team is able to challenge each other without it causing a problem, they can collaborate more effectively and feel more connected as a team.

Decreasing sick days and increasing staff retention

When staff feel listened to and their needs acknowledged, evidence shows that sickness rates reduce and staff retention increases.

Resolving issues informally

We work with your team through team building exercises, improving communication and developing mediation skills to prevent issues arising and reducing the likelihood of formal procedures involving HR. This has been shown to reduce stress levels for all involved, reduce the number of sick days and staff turnover, as well as being time and cost effective.

Improved customer service

Restorative approaches offers techniques in effective communication which can provide an improved customer service experience.

Testimonials

Executive Director of Operations

We have always known that relationships are at the heart of our work and that building and maintaining trust are central to this. We’ve been working with W.R.A.P. since 2017 to help us develop skills, approaches and practises that support this relational approach and have become more confident, competent and restorative as a result. We value the expertise, insight and supportive challenge brought by W.R.A.P. into our journey towards becoming a restorative organisation and look forward to continuing our relationship for years to come.

Head of HR

We had been struggling with one of our teams relationships which was having a wider reaching impact in surrounding teams. We have invested a lot of resources into trying to resolve the issue. We reached out to W.R.A.P. who delivered a three day course that addressed our needs and they facilitated mediation between team members. The mediation helped and we are not experiencing the same issues.

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